PRIVACY POLICY

Effective date: 19 July 2026

The Illuminate Network Limited respects your privacy and is committed to handling personal information lawfully, fairly and transparently.

The Illuminate Network Limited is the data controller responsible for personal information collected through The Illuminate Network’s website, online radio service, communications and related services.

Company name: The Illuminate Network Limited
Company number: 14533941
Registered office:
The Illuminate Network Limited
Suite A
82 James Carter Road
Mildenhall
IP28 7DE

Contact:
contact@theilluminatenetwork.co.uk

The Illuminate Network® is a registered trade mark of The Illuminate Network Limited.

INFORMATION WE COLLECT

We collect and process only the personal information reasonably necessary to operate, secure and improve our services, communicate with users and meet our legal obligations.

The information processed will depend on how you interact with us.

Website, radio and technical information

When you access our website, online radio stream or related digital services, we or our service providers may process technical and usage information such as:

IP address;
approximate location derived from the IP address, such as country or city;
browser, device, operating system or platform type;
date and time of access;
pages or services accessed;
listening activity and duration;
connection, bandwidth, error and performance information;
security and diagnostic records; and
cookie or similar technology identifiers, where applicable.

This information is used to deliver the service, maintain security, diagnose faults, understand general usage and improve performance.

We generally use this information at an aggregated or operational level and do not seek to identify individual listeners or visitors from it. However, some technical identifiers, including IP addresses, may constitute personal information under data-protection law.

Contact and correspondence

When you contact us by email, through a website form or by another communication channel, we may collect:

your name;
your email address or other contact details;
the organisation you represent, where relevant;
the content of your enquiry or submission;
attachments or information you choose to provide; and
records of our response and subsequent correspondence.

We use this information to answer enquiries, manage correspondence, consider submissions, administer licensing requests, investigate complaints and maintain appropriate business records.

Please do not provide sensitive personal information unless it is genuinely necessary for the purpose of your communication.

Copyright and legal complaints

Where you submit a copyright complaint, correction request or other legal notice, we may process:

your identity and contact details;
details of the work, claim or complaint;
evidence of ownership or authority;
correspondence concerning the matter; and
information needed to investigate, respond to or defend the claim.

Purchases, subscriptions and licensing

Where paid subscriptions, downloads, licences or other transactions are offered, payment processing may be handled by a third-party payment provider.

We do not normally receive or store full payment-card details. We may receive and retain information such as:

customer name and contact details;
billing or delivery information;
transaction date and amount;
payment status;
subscription or licence details;
invoices and accounting records; and
limited payment references supplied by the payment provider.

Marketing communications

We do not add people to marketing lists merely because they contact us.

Where newsletters or marketing communications are offered, we will use your contact details only where there is an appropriate lawful basis and where applicable consent has been obtained.

You may unsubscribe from marketing communications at any time using the method provided in the message or by contacting us.

We do not sell personal information to advertisers or other third parties.

HOW AND WHY WE USE PERSONAL INFORMATION

We may process personal information for the following purposes:

operating and delivering our website, radio stream and digital services;
maintaining security, preventing misuse and investigating technical problems;
responding to enquiries and managing correspondence;
administering purchases, subscriptions, licences and contractual services;
maintaining financial, tax and company records;
reviewing copyright complaints, corrections and legal notices;
protecting and enforcing our legal rights;
improving service performance and understanding general audience use;
sending requested newsletters or marketing communications; and
complying with legal and regulatory obligations.

LAWFUL BASES FOR PROCESSING

Depending on the activity, we rely on one or more of the following lawful bases under UK data-protection law.

Legitimate interests

We may rely on legitimate interests where processing is reasonably necessary to:

operate and secure our services;
respond to ordinary enquiries;
maintain business records;
understand service performance;
prevent misuse or fraud;
manage and protect our intellectual property; or
establish, exercise or defend legal claims.

Where we rely on legitimate interests, we consider whether our interests are proportionate and whether they are overridden by the rights and interests of the individual concerned.

Contract

We may process personal information where necessary to enter into or perform a contract with you, including managing a purchase, subscription, licence or restricted-access service.

Consent

We may rely on consent for activities such as optional marketing communications or the use of non-essential cookies and similar technologies.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

Legal obligation

We may process and retain information where necessary to comply with legal obligations, including accounting, taxation, company administration, regulatory requirements and lawful requests from public authorities.

COOKIES AND SIMILAR TECHNOLOGIES

Our website and service providers may use cookies, local storage or similar technologies for purposes such as:

providing essential website functions;
maintaining security;
remembering user choices;
measuring technical performance; or
understanding service usage.

Strictly necessary technologies may be used without consent where permitted by law.

Non-essential cookies or similar technologies will not be activated until the required consent has been obtained. Further information about the technologies in use, their purposes and how choices can be changed should be provided in our Cookies Policy and cookie controls.

We do not currently use behavioural advertising cookies or advertising-profiling systems.

SHARING PERSONAL INFORMATION

We may share limited personal information with service providers acting on our behalf where necessary to operate the organisation and its services.

These providers may include organisations supplying:

website and server hosting;
domain and email services;
radio streaming and content delivery;
analytics or performance monitoring;
payment processing;
accounting, administration or business software;
security, backup and technical support;
legal, insurance or professional advice; and
distribution or communications platforms.

Service providers are permitted to process personal information only for the relevant service and subject to their contractual and legal obligations.

We may also disclose information where:

required by law, court order or a competent public authority;
necessary to establish, exercise or defend legal rights;
necessary to investigate fraud, security incidents or misuse;
connected with a restructuring, sale or transfer of the business; or
you have asked or authorised us to do so.

Where you access Illuminate content through an external platform, that platform may process information independently under its own privacy policy.

INTERNATIONAL TRANSFERS

Some service providers may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate lawful transfer mechanism and relevant safeguards are in place. These may include:

UK adequacy regulations;
the UK International Data Transfer Agreement;
the UK Addendum to approved contractual clauses; or
another mechanism permitted by UK data-protection law.

The ICO advises organisations to identify whether their arrangements amount to a restricted international transfer and to establish an appropriate transfer mechanism.

Further information about relevant safeguards may be requested using the contact details above.

DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, security and record-keeping requirements.

Indicative retention periods are:

routine enquiries and correspondence: ordinarily up to two years after the matter is closed;
unresolved complaints, copyright notices and legal correspondence: for the duration of the matter and an appropriate period afterwards;
transaction, invoice and accounting records: for the period required by tax, company and accounting law;
active subscription or licensing records: for the duration of the relationship and an appropriate period afterwards;
marketing records: until consent is withdrawn, an objection is received or the information is no longer required;
technical and security logs: for the period reasonably required for security, diagnosis and service administration.

Some records may be retained for longer where reasonably necessary to establish, exercise or defend legal claims, comply with a legal obligation or investigate suspected misconduct.

Information held by third-party service providers may also be retained according to their documented retention arrangements.

DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure or destruction.

These measures may include access controls, password protection, secure service providers, software updates, backups and restrictions on who may access personal information.

No online system can be guaranteed to be completely secure. Where a personal-data breach occurs, we will assess it and make any notifications required by law.

YOUR DATA-PROTECTION RIGHTS

Depending on the circumstances, you may have the right to:

be informed about how your personal information is used;
request access to the personal information we hold about you;
request correction of inaccurate or incomplete information;
request erasure of personal information;
request restriction of processing;
object to processing based on legitimate interests;
object to direct marketing at any time;
receive certain information in a portable format where the right applies;
withdraw consent where processing is based on consent; and
complain to the Information Commissioner’s Office.

These rights are not absolute and may not apply in every circumstance. We may need to retain or continue processing information where there is a lawful reason to do so.

We may request reasonable information to confirm your identity before responding to a request.

Requests should be sent to:

contact@theilluminatenetwork.co.uk

The ICO explains that privacy information should identify the available rights and how individuals may exercise them.

AUTOMATED DECISION-MAKING

We do not currently use personal information to make solely automated decisions that produce legal or similarly significant effects concerning individuals.

CHILDREN’S INFORMATION

Our general website and radio service are not designed to collect personal information directly from children.

Children should not submit personal information, correspondence, recordings or other material without appropriate permission from a parent, guardian or responsible adult.

Where a future service is specifically directed toward children, we will provide suitable age-appropriate information and safeguards. The ICO expects privacy information directed at children to be written clearly and in an age-appropriate manner.

COMPLAINTS

Questions or concerns about our use of personal information should first be directed to:

contact@theilluminatenetwork.co.uk

You also have the right to complain to the UK supervisory authority:

Information Commissioner’s Office

Details of how to contact the ICO are available through its official website.

CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes to our services, technology, suppliers or legal obligations.

The current version will be published on this page with its effective date. Where a change materially affects how personal information is used, we will take reasonable steps to bring it to the attention of affected users.